Innocent was looking for a payroll solution that would give them complete control over salary runs. The payroll provider Innocent used thus far was difficult to navigate because intermediary service providers were needed.  The salary runs were always carried out on a tight schedule, requiring a lot of manual intervention triggering a relatively large number of errors. Each salary run resulted in a flood of phone calls and emails due to incorrect payments or errors on employees' pay slips. Correcting these mistakes afterwards was time-consuming and frustrating, leading to a decreased employee trust.

worldofwork™ analysed the organisational structure of Innocent, mapped out current payroll processes, the average number of mutations, and the time it took to process them. Based on this, a list of requirements and preferences was created. The new provider had to meet several criteria, including:

• Being located in the Netherlands;
• Knowing Dutch laws and regulations, including payroll, security, and data protection (GDPR);
• Having a direct point of contact accessible by phone and email.

worldofwork™ presented the results to the Innocent management, recommending two payroll providers for demo rounds. Phocus best met the requirements, particularly because of the various service levels they offer. This makes it easier for Innocent to adjust and maintain control over service levels and costs.

Once Phocus was selected, the implementation process started. Time was the biggest challenge because Innocent wanted to have the new payroll platform up and running before the new year. However, obtaining data from the previous provider proved difficult, and communication was challenging. As a result, Innocent had to search for a lot of data themselves.

As an additional service, worldofwork™ created a payroll manual for Innocent to enable Innocent HR to easily execute payroll runs and embed expertise within their organization. This makes payroll tasks less dependent on specific individuals and more easily transferable.

Phocus is now implemented, and the first salary runs were recently executed. Even all the changes that typically make a first salary run of a new year particularly challenging (new year, raises, bonuses, etc.) went smoothly in one go.

The new payroll solution gives Innocent more control over the payroll process. Data is exported from the HR system Dayforce to the payroll software Nmbrs, from which Phocus specialists carry out the payroll processing. Innocent can make changes and immediately see if everything is correct on the paychecks. This provides more flexibility and time to make adjustments and process mutations in an earlier stage.

Employees now receive a notification that their paycheck is available and can view it directly in the new user-friendly portal. The pay slip amount is accurate, providing peace of mind and trust.

The result: a correct amount on every employee's paycheck, creating more peace of mind and faith.

Innocent now has a solid foundation for further development of the payroll system. A logical next step will be to build out integrations between the systems. So far, data delivery from Dayforce has mostly been done manually. By adding a tool, for example, that automatically retrieves data from Dayforce, this process can be automated on the near future.